Privacy Policy

GroupGiftGo provides a group gifting platform that retailers use to let their customers pool money toward a shared gift. Contributions can be made online through a shareable gift fund link, or by telephone through our automated phone (IVR) system.

This policy covers personal information we handle about three groups of people:

• Retailers and prospective retailers — businesses that use, or ask us about, the GroupGiftGo platform, and their staff.
• Contributors — people who give money toward a gift fund, online or over the phone.
• Recipients — people a gift fund is created for.

When a retailer uses GroupGiftGo to run gift funds for its own customers, that retailer decides what information to collect and why. In that role we act as a service provider processing information on the retailer’s behalf, and the retailer’s own privacy policy also applies.

We collect the following categories of information:

• Contact and account information — name, company name, business email address, mobile or business telephone number, and account credentials. This is the information collected when you request a quote or a demo through our website.
• Gift fund information — the fund name, goal amount, associated product, contribution amounts, contributor names or display names, and any gift message you choose to include.
• Payment information — payment card details are collected and processed by our PCI-DSS compliant payment partners. We receive only limited transaction data such as the last four digits of the card, the card brand, an authorization result, and the amount. We do not store full payment card numbers on our servers.
• Telephone information — when you contribute through our automated phone system, we process the telephone number you call from, the gift fund code you enter, keypad selections, and call metadata such as date, time, and duration.
• Messaging information — your mobile telephone number, your consent to receive messages, and records of the messages we send you and of any opt-out request you make.
• Device and usage information — IP address, browser type, pages viewed, referring page, and similar technical data collected automatically when you visit GroupGiftGo.com or a gift fund page.

We use personal information to:

• Create, host, and administer gift funds and process contributions to them.
• Operate the automated phone system and accept contributions made by telephone.
• Apply completed gift funds at checkout and issue redemption codes.
• Provide retailer dashboards, reporting, and data exports.
• Respond to quote requests, demo requests, and support inquiries.
• Send transactional messages about a specific gift fund or contribution.
• Send marketing communications to business contacts, where permitted and with consent where consent is required.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Meet legal, tax, accounting, and regulatory obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

This section explains how we treat mobile telephone numbers and text message consent. It applies to every messaging program we operate.

We do not sell, rent, or otherwise provide mobile telephone numbers or SMS consent data to lead generators, data brokers, advertising networks, or any other third party for their own marketing use. Mobile numbers and consent records are used only to deliver the messages you asked for, and are disclosed only to the communications providers that transmit those messages on our behalf.

How we obtain consent. We send text messages only to people who have given prior express consent, for example by submitting a form on GroupGiftGo.com that discloses the messaging program, by providing a mobile number to a retailer in connection with a gift fund, or by texting us first. Consent to receive marketing text messages is never a condition of purchasing any product or service.

Message frequency and cost. Message frequency varies, up to 4 marketing messages per month. Message and data rates may apply. Your mobile carrier may charge you for messages you send and receive according to your plan.

Opting out. You may stop messages at any time by replying STOP to any message from us. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT. We will send a single confirmation that you have been unsubscribed, and then we will stop sending messages to that number. Reply HELP for help, or contact us at [email protected] or 855-926-8324.

Opting out of text messages does not remove you from email or telephone contact, and does not affect strictly transactional messages where those are permitted by law. To withdraw other permissions, contact us using the details in the final section of this policy.

Our full messaging program terms, including the program description and supported carriers, are set out in our Terms of Service.

Contributors can give to a gift fund by calling our automated phone system, entering a gift fund code, and paying by card. When you use that system we process the number you call from, the entries you make on your keypad, and call metadata.

Calls to and from GroupGiftGo may be monitored or recorded for quality assurance, training, fraud prevention, and record-keeping. Where a call is recorded, we tell you at the start of the call, and you may decline by ending the call and contributing online instead. Card numbers entered by keypad are passed directly to our payment processor and are suppressed from call recordings.

We place calls only for transactional and service purposes, or where we otherwise have the consent required by law. Telephone numbers collected for calls receive the same protection described in the text messaging section above: they are not shared with third parties for marketing purposes.

We share personal information only in the circumstances listed here:

• With the retailer running the gift fund. If you contribute to a fund hosted for a retailer, that retailer receives the contribution details it needs in order to fulfill the gift.
• With service providers. Payment processors, telecommunications and messaging providers, cloud hosting, email delivery, and analytics vendors that perform services for us under contract. They may use the information only to perform those services for us.
• Within a gift fund. Contributor names and contribution progress may be visible to others viewing that fund, as described on the fund page.
• For legal reasons. Where required by law, legal process, or a governmental request, or to protect the rights, property, or safety of GroupGiftGo, our users, or the public.
• In a business transfer. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy continuing to apply.

None of the categories above include text messaging originator opt-in data or consent. Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

Card transactions, whether made online or through the automated phone system, are handled by PCI-DSS compliant payment partners. Full card numbers are not stored on GroupGiftGo servers, and card data is encrypted in transit.

Our payment partners also process card details as independent controllers for their own compliance and fraud-prevention purposes, and their privacy notices apply to that processing.

We use cookies and similar technologies to keep you signed in, remember preferences, measure how our pages perform, and improve the service. You can control cookies through your browser settings, though disabling them may affect how parts of the platform work.

We do not use advertising cookies to build cross-site profiles, and we do not share analytics identifiers with advertising networks.

We keep personal information only as long as needed for the purposes described in this policy, including to complete gift funds, provide support, resolve disputes, and satisfy legal, tax, and accounting requirements. Transaction records are typically retained for the period required by financial regulation.

Records of text message consent and of opt-out requests are retained for as long as we operate the messaging program and for a reasonable period afterward, because we are required to evidence that consent and to honor opt-outs.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and restricting employee access to what is needed for their role. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account or a gift fund has been compromised, contact us immediately at [email protected] or 855-926-8324.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct it, to delete it, to receive a portable copy, and to opt out of certain processing. Residents of California and of other states with comprehensive privacy laws have these rights, and we do not discriminate against anyone for exercising them.

To make a request, contact us at [email protected] or 855-926-8324. We will verify your identity before acting, which may mean asking you to confirm information we already hold. You may use an authorized agent where the law permits.

Regardless of where you live, you may always:

• Reply STOP to any text message to end text messages.
• Use the unsubscribe link in any marketing email.
• Ask us to stop calling a particular number.

If you are a retailer using GroupGiftGo with your own customers, you are responsible for the lawfulness of the information you bring into the platform. In particular, you must obtain any consent required before a customer’s telephone number is used for calls or text messages, provide your own privacy notice to your customers, and honor opt-out requests you receive directly.

You may not use GroupGiftGo to contact people who have not consented to be contacted, and you may not upload lists purchased from third parties or lead generators.

GroupGiftGo is intended for adults. We do not knowingly collect personal information from children under 13, and our services are not directed to them. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page, and we will give additional notice for material changes. Continued use of GroupGiftGo after an update means you accept the revised policy.

Questions, requests, or complaints about this policy or about your information:

• Email: [email protected]
• Phone: 855-926-8324
• Web: GroupGiftGo.com